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Terms and Conditions

By requesting lessons, you agree to the following terms and conditions. These terms are provided so that there is no misunderstanding between 'www.leesenglish.com' (the teacher) and 'you' (the student). These terms and conditions may be updated at any time.

1) DELIVERY OF LESSONS

1a) The teacher will provide the student with English lessons at the dates and times that have been accepted and scheduled unless there is a disruption (see section 3 - Cancellations and refunds). Lessons will be delivered using an online VoIP or IRC service such as Skype or other similar service.

1b) Supplementary material may be provided in various electronic formats such as, audio and video and word processed documents.

2) PURCHASING LESSONS

2a) After acceptance of a lesson request, an invoice will be sent by the teacher to the student.

2b) Lessons will be paid for in advance by using the services of www.paypal.com or www.moneybookers.com.

2c) The cost of the lessons include transaction/processing fees where applicable. Third-party processing fees are not refundable.

Packages

2d) Lesson hours can be purchased as packages of 5 or 10 hours to give the student more flexibility and lower price. When 10 hours are purchased one free hour is offered free and to be taken after the purchased hours have been used.

2e) Lesson hours purchased in blocks of 5 or 10 can be taken in ½ hour blocks, 1-hour blocks, 1½ hour blocks or 2-hour blocks (separated by a 10-minute break at the end of the first hour).

2f) There is currently no expiry date for these hours and NO REFUNDS are given for unused hours.

3) Face-to-Face lessons

3a) Face-to-face lessons are conducted in a physical location.

3b) Payment must be made before the day of the lesson. This is to protect the teacher from time wasters and non-existent students/false bookings

3c) Where required, transport costs are charged at £4 per lesson, which covers the cost of a return journey to the student’s location.

3d) Refunds cannot be requested after the lesson ends.

3e) Cancellation is as noted in section 4.

4) CANCELLATIONS AND REFUNDS

4a) Lessons that are booked in advance may be cancelled up to 24 hours before the scheduled start of the lesson without penalty. The lesson can be rescheduled for another date and time or the cost of the lesson/hours refunded to the student. THIRD-PARTY TRANSACTION FEES ARE NOT REFUNDABLE. If cancellation of the lesson is within 24 hours of the scheduled lesson or the student is not present for the lesson, full payment for the lesson will be due to the teacher and no refund offered.

4b) If the lesson is cancelled due to the teacher not being present for the lesson, the student may reschedule the lesson or ask for a refund not including third-party transaction fees or transport costs where applicable.

4c) Due to the bespoke nature of the services provided, refunds cannot be given unless the student is unhappy with the service provided. Any disappointment with the service and desire for a refund MUST be made clear to the teacher BEFORE the lesson ends. Refunds will not be given after the end of the lesson.

4d) Refunds will not be offered for unused hours on purchased packages.

5) LATENESS AND ABSENCE

Lateness
5a) If a student is late for a lesson, the amount of time that has past from the arranged start time will not be added to the remaining time.

Example: A student books a 1-hour lesson and arrives 10 minutes late. The length of the lesson is now 50 minutes.

5b) In the case of packages, if a student booked a 1-hour lesson and is ½ hour late, the remaining lesson time is 30 minutes, but the total of 1 hour will be deducted from the remaining hours in the package excluding any free of charge time.

Absence
5c) If a student is absent for a lesson and has not notified the teacher according to section 4 above, the entire duration of the scheduled lesson will need to be paid for. If part of a package, the entire duration of the scheduled time will be deducted from the package balance.

6) LIMITATIONS OF LIABILITY

6a) The teacher will only be liable for payment to the student in the situations addressed in section 3.

6b) THE TEACHER IS NOT RESPONSIBLE FOR ANY LOSSES OR DAMAGES THAT MAY OCCUR THROUGH USE OF THIS WEB SITE, THIRD-PARTY PAYMENT PROCESSING SERVICES, THIRD-PARTY SOFTWARE, PORTALS, DIRECTORIES AND SUCH LIKE, OR ELECTRONIC MEDIA. INTERNET CONNECTIONS ARE NOT GUARANTEED TO BE WITHOUT DISRUPTION AS CONNECTION SPEEDS VARY DRAMATICALLY AT UNPREDICTABLE TIMES. THEREFORE, THE TEACHER CANNOT BE MADE LIABLE FOR ANY LOSS IN THE QUALITY OF SERVICE DUE TO EXTERNAL NETWORKS. THE TEACHER DOES NOT USE WI-FI DUE TO CONNECTIVITY ISSUES WITH IT AND THE TEACHER'S INTERNET SERVICE IS PROVIDED THROUGH A FIBRE OPTIC, 20MB SERVICE.

THE STUDENT UNDERSTANDS THAT EVEN SECURE CONNECTIONS CAN BE SUBJECT TO ATTACK AND HIJACK BY HACKERS AND OTHER INDIVIDUALS, VIRUSES AND OTHER TECHNOLOGIES. THE TEACHER IS NOT RESPONSIBLE FOR ANY EVENT THAT ALLOWS ANY UNAUTHORISED PERSON, ROBOT, VIRUS, OR OTHER TECHNOLOGY TO INVADE YOUR COMPUTER OR COMMUNICATIONS DEVICE AND CAUSE LOSS OR DAMAGE TO IT.

ALL FILES SENT FROM THE TEACHER ARE FROM A P.C. THAT RUNS UP TO DATE ANTI-VIRUS AND FIREWALL SOFTWARE, MEANING THAT THE TEACHER HAS TAKEN PRECAUTIONS IN AN ATTEMPT TO PREVENT VIRUS ATTACKS. EVEN SO, THAT IS NOT A GUARANTEE THAT DATA MAY BE INTERCEPTED AND INFECTED.

PRIVACY

Your privacy is very important to me, so I will not sell or distribute your personal information. Personal information is the information collected by this website that can identify you as an individual. The information collected is limited to your name, messenger ID, phone numbers and e-mail address.

Links to third-party web sites

You have the option to connect to the teacher via third-party web sites such as Facebook and Twitter by clicking on links on this web site. This privacy policy does not extend to the use of these web sites and you will be subject to their privacy policies and terms and conditions. As such, clicking on those links terminates this privacy policy.

Updated: 20 November 2011 (New section 5)

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